Customer ratings (91 customers)
Lekanidi K. from Haywards Heath, UK Mainland, the February 21, 2020
« Great quality tv unit. it looks great. »
« Great quality tv unit. It looks great. »
Robert S. from Nottingham, UK Mainland, the January 22, 2020
« An incredibly well built and stylish piece of furniture that we've used to place our tv onto. the unit is easy to assemble (just screw in the legs) and suits a 50" television »
« An incredibly well built and stylish piece of furniture that we've used to place our TV onto. The unit is easy to assemble (just screw in the legs) and suits a 50" television »
Henk G. from London, UK Mainland, the January 16, 2020
« Great and well build piece. amazing and very help fully delivery team and customer service. very happy and highly recommend »
« Great and well build piece. Amazing and very help fully delivery team and customer service. Very happy and highly recommend »
Fiona L. from Bridport, UK Mainland, the October 31, 2019
« Great quality and size. one of three pieces ordered and, together, they have made our snug seem bigger, brighter and more contemporary. we have a wall mounted tv with cables hidden in the wall behind, the hole in the back of the unit is perfectly placed for all wiring. »
« Great quality and size. One of three pieces ordered and, together, they have made our Snug seem bigger, brighter and more contemporary. We have a wall mounted TV with cables hidden in the wall behind, The hole in the back of the unit is perfectly placed for all wiring. »
Fiona L from , , the October 31, 2019
« Great quality and size. one of three pieces ordered and, together, they have made our snug seem bigger, brighter and more contemporary. we have a wall mounted tv with cables hidden in the wall behind, the hole in the back of the unit is perfectly placed for all wiring. »
« Great quality and size. One of three pieces ordered and, together, they have made our Snug seem bigger, brighter and more contemporary. We have a wall mounted TV with cables hidden in the wall behind, The hole in the back of the unit is perfectly placed for all wiring. »
Chris M. from Washington, UK Mainland, the August 09, 2019
« The cabinet is the perfect height for the tv and looks elegant in the living room. »
« The cabinet is the perfect height for the tv and looks elegant in the living room. »
Chris M from , , the August 09, 2019
« The cabinet is the perfect height for the tv and looks elegant in the living room. »
« The cabinet is the perfect height for the tv and looks elegant in the living room. »
Jose G. from London, UK Mainland, the August 03, 2019
« I love this product and the delivery company was excellent. »
« I love this product and the delivery company was excellent. »
Jose G from , , the August 03, 2019
« I love this product and the delivery company was excellent. »
« I love this product and the delivery company was excellent. »
Robert T from , , the April 04, 2019
« To family and friends »
« To family and friends »
Robert T. from Thornton-cleveleys, UK Mainland, the April 04, 2019
« To family and friends »
« To family and friends »
Barbara B. from Glasgow, UK Mainland, the February 01, 2019
« Stunning piece of furniture ...really well made ...a joy to look at ...very happy »
« Stunning piece of furniture ...Really well made ...a joy to look at ...very happy »
Barbara B from , , the February 01, 2019
« Stunning piece of furniture ...really well made ...a joy to look at ...very happy »
« Stunning piece of furniture ...Really well made ...a joy to look at ...very happy »
Mark A. from Somerset, UK Mainland, the December 29, 2018
« Good quality, stylish and would recommend to friends. »
« Good quality, stylish and would recommend to friends. »
Mark A from , , the December 29, 2018
« Good quality, stylish and would recommend to friends. »
« Good quality, stylish and would recommend to friends. »
Siu K from , , the August 29, 2019
« Very pleased with product and how well it is made. slightly darker than it looks but that was better for us. came extremely well packaged. looks great. »
« Very pleased with product and how well it is made. Slightly darker than it looks but that was better for us. Came extremely well packaged. Looks great. »
Siu K. from Northampton, UK Mainland, the August 29, 2019
« Very pleased with product and how well it is made. slightly darker than it looks but that was better for us. came extremely well packaged. looks great. »
« Very pleased with product and how well it is made. Slightly darker than it looks but that was better for us. Came extremely well packaged. Looks great. »
Karen C from , , the October 16, 2018
« I have submitted details on first page happy with to unit just the holes in the back for the plugs to go so no wires on the floor were missing. otherwise cabinet is great. »
« I have submitted details on first page Happy with to unit just the holes in the back for the plugs to go so no wires on the floor were missing. Otherwise cabinet is great. »
Karen C. from Stafford, UK Mainland, the October 16, 2018
« I have submitted details on first page happy with to unit just the holes in the back for the plugs to go so no wires on the floor were missing. otherwise cabinet is great. »
« I have submitted details on first page Happy with to unit just the holes in the back for the plugs to go so no wires on the floor were missing. Otherwise cabinet is great. »
Jessica W. from Saarbrücken, Deutschland, the July 19, 2020
« The closet is beautiful and well made. however, a little redder than on the product pictures, which fits well with us. »
« Der Schrank ist wunderschön und toll verarbeitet. Allerdings etwas rötlicher als auf den Produktbildern, was bei uns aber gut passt. »
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Laure V from Toulouse, France, the April 27, 2020
« The furniture is beautiful, easy to assemble and conforms to the photo »
« Le meuble est magnifique, facile à monter et conforme à la photo »
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Stefano T. from Orzinuovi, Italy, the February 23, 2020
« I would recommend the product: the use of a mobile living room with the tv hanging on it »
« Consiglierei il prodotto.L'utilizzo mobile living con sopra appesa la TV »
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Monica M. from Gorla Minore, Italy, the February 14, 2020
« Very nice piece of furniture, fast delivery. i highly recommend »
« Mobile molto bello ,consegna celere .Consiglio vivamente »
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David G. from Levallois Perret, France, the December 10, 2019
« Good design and good quality. true to the description. »
« Bon design et bonne qualité. Fidèle au descriptif. »
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Andrea F. from Rankweil, Austria, the December 07, 2019
« It could not be better! dream piece. »
« Besser geht es nicht! Traumstück. »
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Isabella P from , , the October 24, 2019
« Corresponding to my expectations, excellent finishes »
« corrispondente alle mie aspettative, ottime finiture »
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Isabella P. from Milano, Italy, the October 24, 2019
« Corresponding to my expectations, excellent finishes »
« corrispondente alle mie aspettative, ottime finiture »
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Marion T. from Paris, France, the August 31, 2019
« Superb and perfectly matching our expectations. very beautiful finishes »
« Superbe et correspondant parfaitement à nos attentes. Très belles finitions »
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Marion T from , , the August 31, 2019
« Superb and perfectly matching our expectations. very nice finishes »
« Superbe et correspondant parfaitement à nos attentes. Très belles finitions »
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Detlef H. from Tecklenburg, Deutschland, the August 14, 2019
« Everything great. very good quality. again any time. »
« Alles bestens. Sehr gute Qualität. Jederzeit gerne wieder. »
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Céline E. from L'isle Jourdain, France, the August 08, 2019
« Product according to the description. very aesthetic. »
« Produit conforme à la description. Très esthétique. »
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Céline E from , , the August 08, 2019
« Product conforms to the description. very aesthetic. »
« Produit conforme à la description. Très esthétique. »
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Laura C from , , the August 07, 2019
« I use the product as a tv cabinet. the quality of the wood and the finish is excellent. i would recommend it without a doubt. »
« Utilizo el producto como mueble para la TV. La calidad de la madera y el acabado es excelente. Lo recomendaría sin duda. »
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Laura C. from Alcala De Henares, Spain, the August 07, 2019
« I use the product as a tv cabinet. the quality of the wood and the finish is excellent. i would recommend it without a doubt. »
« Utilizo el producto como mueble para la TV. La calidad de la madera y el acabado es excelente. Lo recomendaría sin duda. »
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Zhicun X. from Suresnes, France, the June 26, 2019
« Pretty piece of furniture. good quality! »
« Jolie meuble. Bonne qualité! »
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Nathalie G from , , the June 05, 2019
« Beautiful quality furniture. very nice rendering in my living room. in addition, 2 openings at the back allow the cables to pass through. very practical. »
« Beau meuble de qualité. Très joli rendu dans mon salon. De plus, 2 ouvertures à l arrière permettent de passer les câbles.Très pratique. »
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Nathalie G. from Ville D Avray, France, the June 05, 2019
« Beautiful furniture quality. very nice in my living room. in addition, 2 openings at the back allow to pass the cables. very practical. »
« Beau meuble de qualité. Très joli rendu dans mon salon. De plus, 2 ouvertures à l arrière permettent de passer les câbles.Très pratique. »
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Elisa P from , , the April 12, 2019
« High quality furniture? ... robust and faithful to the description! the cabinet has holes for dvd or decoder wires, so very comfortable, i recommend it! impeccable packaging ... and fast shipping! »
« Mobile di ottima qualita?... robusto e fedele alla descrizione ! Il mobile presenta i fori per i fili dvd o decoder, quindi comodissimo,lo consiglio! Imballaggio impeccabile... e spedizione veloce! »
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Elisa P. from Volargne ( Vr), Italy, the April 12, 2019
« High quality furniture? ... sturdy and faithful to the description! the cabinet has the holes for dvd or decoder wires, so very convenient, i recommend it! impeccable packaging ... and fast shipping! »
« Mobile di ottima qualita?... robusto e fedele alla descrizione ! Il mobile presenta i fori per i fili dvd o decoder, quindi comodissimo,lo consiglio! Imballaggio impeccabile... e spedizione veloce! »
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Wischniowski J. from Göttingen, Deutschland, the April 10, 2019
« The base cabinet we like very well and makes quite good in our living room. maybe we will paint the drawers a little bit colorful. »
« Der Unterschrank gefällt uns sehr gut und macht sich ganz gut in unserem Wohnzimmer. Vielleicht werden wir die Schubkästen mal bisschen bunt anmalen. »
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Chloé G from , , the April 08, 2019
« Very nice finish.pretty wood color.original design.i love »
« Tres beau fini.Jolie couleur de bois.Design original.J'adore »
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Chloé G. from Paris, France, the April 08, 2019
« Very nice finish. pretty wood color. original design. »
« Tres beau fini.Jolie couleur de bois.Design original.J'adore »
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Corinne D. from Auch, France, the December 18, 2018
« This piece of furniture is exactly what i wanted. »
« Ce meuble est exactement ce que je souhaitais. »
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Elizabeth E. from Clichy/bois, France, the November 22, 2018
« Article identical to the photo i am very satisfied. »
« Article identique à la photo je suis très satisfaite . »
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Laura R. from Montrouge, France, the November 07, 2018
« Beautiful quality, beautiful design. only drawback, no holes in the back to pass the son (i also saw this comment on the site and hoped that it would have been changed, too bad!) »
« Belle qualité, beau design. Seul bémol, pas de trous à l'arrière pour faire passer les fils (j'avais d'ailleurs vu ce commentaire sur le site et espérais que cela aurait été modifié, dommage !) »
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Gábor C. from Hamburg, Deutschland, the August 04, 2018
« Very heavy because solid wood, very fashionable and well made »
« Sehr schwer da Vollholz, sehr modisch und gut verarbeitet »
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Margaux B. from Caluire-et-cuire, France, the April 05, 2018
« Very nice furniture, quality. very beautiful materials. »
« Très beau meuble, de qualité. Très beaux matériaux. »
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Selia P from , , the March 16, 2018
« Perfect, design and quality. it would lack a hole in the back for the cable exit. »
« Perfecto, el diseño y la calidad. Le faltaría un agujero en la parte trasera para la salida de cables. »
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Selia P. from Toledo, Spain, the March 16, 2018
« Perfect, design and quality. it would be missing a hole in the back for the cable exit. »
« Perfecto, el diseño y la calidad. Le faltaría un agujero en la parte trasera para la salida de cables. »
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Régine R. from Nice, France, the March 14, 2018
« Very good quality, consistent with its description. a great impression of solidity and elegance of the lines. »
« De très belle qualité, conforme à sa description. Une grande impression de solidité et d?élégance des lignes. »
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Christophe H. from Grenoble, France, the March 01, 2018
« The design is very successful and the finish very correct. »
« Le design est très réussi et le finition très correctes. »
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Martine L. from Biarritz, France, the March 01, 2018
« Just that i think that a layer of varnish more would be necessary problem solved with a layer of encaustic »
« Juste que je pense qu une couche de vernis de plus serait necessaire probleme resolu avec une couche d encaustique »
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Sandrine L. from Saint Maie Des Fossés, France, the February 08, 2018
« Furniture of very beautiful invoice. delivered already mounted and therefore no furniture kit. »
« Meuble de très belle facture. Livré déjà monté et donc pas de meuble en kit. »
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Frédérique G. from Gevrey-chambertin, France, the January 20, 2018
« Very well finished and of good quality. maybe a suggestion: an opening at the back for cables. »
« Très bien fini et de belle qualité. Peut-être une suggestion : une ouverture à l?arrière pour des câbles. »
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Stévy V. from Paris, France, the December 28, 2017
« The product is faithful to the photos and the description of the tikamoon website. it satisafait me fully. »
« Le produit est fidèle aux photos et au descriptif du site TIKAMOON. Il me satisafait pleinement. »
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Reynald C. from Saint-martin En Bresse, France, the December 12, 2017
« Very nice finish and good quality »
« Très belle finition et bonne qualité »
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Jacqueline J. from Neuilly Sur Seine, France, the December 08, 2017
« Quality furniture according to the picture. can be used without a foot. »
« Meuble de qualité conforme à la photo. Peut-être utilisé sans pied. »
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Thomas R. from La Rochelle, France, the November 10, 2017
« Beautiful product, a solid wood furniture for just more expensive than the one in agglo. »
« Beau produit, un meuble en bois plein pour à peine plus cher que celui en agglo. »
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Alla T. from Carbon Blanc, France, the April 25, 2017
« The furniture is of good quality. conform to photos. i recommend tikamoon »
« Le meuble est de bonne qualité. Conforme aux photos. Je recommande Tikamoon »
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Céline B. from Nantes, France, the March 18, 2017
« Beautiful quality of wood. beautiful caramel hue. vintage spirit. »
« Belle qualité de bois. Belle teinte caramel. Esprit vintage. »
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Federico S. from Cislago, Italy, the December 06, 2019
« The cabinet is of excellent quality and finishes. very robust. the only comment is related to the color of the wood, darker than the photographs and therefore quite different. but in my environment it is still fine and therefore i am very satisfied with the purchase. »
« Il mobile è di ottima qualità e finiture. Molto robusto. L'unico appunto è relativo al colore del legno, più scuro rispetto alle fotografie e quindi abbastanza differente. Però nel mio ambiente sta comunque bene e quindi sono molto soddisfatto dell'acquisto. »
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Federico S from , , the December 06, 2019
« The cabinet is of excellent quality and finishes. very robust. the only note is related to the color of the wood, darker than the photographs and therefore quite different. however, in my environment it is still fine and therefore i am very satisfied with the purchase. »
« Il mobile è di ottima qualità e finiture. Molto robusto. L'unico appunto è relativo al colore del legno, più scuro rispetto alle fotografie e quindi abbastanza differente. Però nel mio ambiente sta comunque bene e quindi sono molto soddisfatto dell'acquisto. »
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Axel S. from Düsseldorf, Deutschland, the November 17, 2019
« The cabinet is beautiful and processed quality. we have a 65? tv on it which is easily possible because the furniture is very stable. only the color is not as shown. it is a much darker brown. we first asked ourselves if we did it anyway? want to keep - i think? says a little something about the difference. »
« Der Unterschrank ist schön und wertig verarbeitet. Wir haben einen 65? TV drauf stehen was problemlos möglich ist da das Möbel sehr stabil ist. Lediglich die Farbe ist nicht wie abgebildet. Es handelt sich um ein deutlich dunkleres braun. Wir haben uns zunächst gefragt ob wir es ?trotzdem? behalten wollen - ich denke ?trotzdem? sagt schon ein wenig etwas über den Unterschied aus. »
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Charles D. from Paris, France, the September 04, 2019
« Very good quality and finish. on the other hand the color was much darker than on the photos of the site and did not correspond to what i was looking for. »
« Très bonne qualité et finition.En revanche la couleur était beaucoup plus foncée que sur les photos du site et ne correspondait pas à ce que je cherchais. »
Julie from Tikamoon answered :
Hello we thank you for taking the time to answer our satisfaction questionnaire. Our furniture is handcrafted so there may be a slight variation in color, that's why we offer free return within 30 days. You have also chosen to use your right of withdrawal and our customer service has set up the recovery of your furniture as soon as your request is taken into account. cordially
Bonjour nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction. Nos meubles étant issus de fabrication artisanale il peut subsister une légère variation de teinte, c'est pour cette raison que nous proposons le retour gratuit sous 30 jours. Vous avez d'ailleurs choisi d'utiliser votre droit de rétractation et notre service client a mis en place la reprise de votre meuble dès prise en compte de votre demande. Cordialement
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Charles d from , , the September 04, 2019
« Very good quality and finish. however the color was much darker than on the photos of the site and did not correspond to what i was looking for. »
« Très bonne qualité et finition.En revanche la couleur était beaucoup plus foncée que sur les photos du site et ne correspondait pas à ce que je cherchais. »
Julie from Tikamoon answered :
Hello we thank you for taking the time to answer our satisfaction questionnaire. Our furniture being produced by hand, there may be a slight variation in color, it is for this reason that we offer free return within 30 days. You have also chosen to use your right of withdrawal and our customer service has set up the recovery of your furniture as soon as your request is taken into account. cordially
Bonjour nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction. Nos meubles étant issus de fabrication artisanale il peut subsister une légère variation de teinte, c'est pour cette raison que nous proposons le retour gratuit sous 30 jours. Vous avez d'ailleurs choisi d'utiliser votre droit de rétractation et notre service client a mis en place la reprise de votre meuble dès prise en compte de votre demande. Cordialement
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ALAIN B from , , the September 02, 2019
« Ditto for the drawers. we mounted the legs of the table on the piece of furniture. without this little "tip" the 2 pieces of furniture installed in the same room were sorely lacking in relief, since they were practically at the same height. the table has become a real coffee table and the tv cabinet a nice sideboard. »
« Idem pour les tiroirs. Nous avons monté sur le meuble les pieds de la table.Sans cette petite ""astuce"" les 2 meubles installés dans la même pièce manquaient cruellement de relief, puisque pratiquement à la même hauteur. La table est ainsi devenue une vraie table basse et le meuble TV un joli buffet. »
Julie from Tikamoon answered :
Hello, We thank you for taking the time to leave us an opinion on your order and are delighted that the furniture meets your expectations. Customer satisfaction being our priority, we pass on information to our product department in order to improve our products. Regards,
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser un avis sur votre commande et sommes ravis que le meuble corresponde à vos attentes. La satisfaction client étant notre priorité, nous remontons l'information auprès de notre service produit dans un souci d'amélioration de nos produits. Cordialement,
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Alain B. from Olonne Sur Mer, France, the September 02, 2019
« Same for the drawers. we mounted on the furniture the feet of the table.sans this small "trick" the 2 furniture installed in the same room were sorely lacking relief, since practically at the same height. the table has become a real coffee table and the tv cabinet a nice buffet. »
« Idem pour les tiroirs. Nous avons monté sur le meuble les pieds de la table.Sans cette petite "astuce" les 2 meubles installés dans la même pièce manquaient cruellement de relief, puisque pratiquement à la même hauteur. La table est ainsi devenue une vraie table basse et le meuble TV un joli buffet. »
Julie from Tikamoon answered :
Hello, We thank you for taking the time to leave us an opinion on your order and are delighted that the furniture meets your expectations. Since customer satisfaction is our priority, we provide information to our product department in order to improve our products. Regards,
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser un avis sur votre commande et sommes ravis que le meuble corresponde à vos attentes. La satisfaction client étant notre priorité, nous remontons l'information auprès de notre service produit dans un souci d'amélioration de nos produits. Cordialement,
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Barbara K. from Koblenz, Deutschland, the April 05, 2019
« Appealing appearance and materials »
« Optik und Materialien ansprechend »
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riccardo c from , , the September 04, 2018
« Nice piece of furniture, appropriate finishes, absolutely faithful to promotional images »
« Bel mobile, finiture adeguate, assolutamente fedele alle immagini promozionali »
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Riccardo C. from Torino, Italy, the September 04, 2018
« Nice furniture, adequate finishes, absolutely faithful to promotional images »
« Bel mobile, finiture adeguate, assolutamente fedele alle immagini promozionali »
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Berthou P. from Nantes, France, the June 18, 2018
« Perfect, just missing the holes to pass the audio-video cables »
« Parfait, manque juste les orifices pour passer les câbles audio-vidéo »
Justine from Tikamoon answered :
Hello, thank you for your return, the back is not pre-drilled to allow the choice to our customers to drill or not according to their needs. However, we will return your information to the service concerned. cordially
Bonjour, nous vous remercions de votre retour, l'arrière n'est pas pré-percé afin de laisser le choix à nos client de percer ou non suivant leur besoin. Nous remontons néanmoins votre information auprès du service concerné. Cordialement
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Juliette V. from Paris, France, the June 18, 2018
« Very nice piece of furniture but no hole in the back to pass the cables is a pity for a tv stand. »
« très beau meuble mais pas de trou à l'arrière pour passer les cables c'est dommage pour un meuble TV. »
Julie from Tikamoon answered :
Hello, we thank you for your return on the TV cabinet. We will not fail to make your comment with our manufacturing department. cordially
Bonjour, nous vous remercions de votre retour concernant le meuble Tv. Nous ne manquerons pas de remonter votre remarque auprès de notre service fabrication. Cordialement
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LUIGI P from , , the March 03, 2018
« Good article. i use it as a tv stand and secondary buffet »
« Articolo buono. Lo utilizzo come porta tv e buffet secondario »
Comment on the website Tikamoon.it, Automatically translated from Italian
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Luigi P. from Thiene, Italy, the March 03, 2018
« Good article. i use it as a tv stand and secondary buffet »
« Articolo buono. Lo utilizzo come porta tv e buffet secondario »
Comment on the website Tikamoon.it, Automatically translated from Italian
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Christophe C. from Juvignac, France, the February 10, 2018
« Furniture according to the description. presence of a small scratch on one of the doors. »
« Meuble conforme à la description. Présence d'une petite rayure sur l'une des portes. »
Comment on the website Tikamoon.com, Automatically translated from French
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Birte M. from Ennepetal, Deutschland, the December 06, 2017
« Looks great. drawers could be a bit underfelt with felt then do not scratch over the wood when opening »
« Sieht toll aus. Schubladen könnten ein bisschen mit Filz unterlegt werden dann kratzen Sie beim Öffnen nicht so über das Holz »
Comment on the website Tikamoon.de, Automatically translated from German
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Stéphane N. from Izon, France, the September 30, 2017
« Nice piece of furniture.one flat i had to redo a foot because 1cm too short. »
« Beau meuble.Seul bémol j'ai du refaire un pieds car 1cm trop court. »
Comment on the website Tikamoon.com, Automatically translated from French
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Daniel A. from Reims, France, the December 19, 2018
« Very nice product, simple finishes giving a "modern vintage" appearance. »
« Très beau produit, finitions simples donnant un aspect "vintage moderne". »
Comment on the website Tikamoon.com, Automatically translated from French
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Schlag A. from Leipzig, Deutschland, the December 29, 2019
« The wood color shown does not correspond to the actual tone. it is much lighter in the pictures and not so reddish. this results in a completely different look. »
« Die abgebildete Holzfarbe entspricht nicht dem eigentlichen Ton. Sie ist auf den Bildern viel heller und nicht so rötlich. Damit ergibt sich ein ganz anderer Look. »
Qualitätsmanagement from Tikamoon answered :
We have had extensive discussions and we regret the color deviation. Not least because of these contingencies, we grant our customers the right to return an order within 30 days. For these reasons, a significant price reduction of the size you mentioned is unfortunately not enforceable for us - especially since you expressly described that you could not cope with the color of the furniture. We couldn't reconcile that. Our aim is that our customers are uncompromisingly happy with the design and colors of our furniture in the long run.
Wir waren ausführlich im Austausch und wir bedauern die Farbabweichung. Nicht zuletzt wegen dieser Eventualitäten räumen wir unseren Kunden das Recht ein, eine Bestellung innerhalb von 30 Tagen zurückgeben zu können. Eine erheblich Preisminderung in der von Ihnen angeführten Größenordnung ist für uns aus diesen Gründen leider nicht durchsetzbar - zumal Sie ausdrücklich schilderten, dass Sie mit der Farbe des Möbels nicht zurecht kommen. Das konnten wir nicht in Einklang bringen. Unser Ziel ist es, dass unsere Kunden kompromisslos mit dem Design und den Farben unserer Möbel auf Dauer glücklich sind.
Comment on the website Tikamoon.de, Automatically translated from German
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Sebastien F. from Paris, France, the February 18, 2018
« The furniture sold does not correspond to the description as it appeared initially on the site. the furniture was not made of solid wood but chipboard veneer.little scrupulous, the seller has changed the description of the product a posteriori. »
« Le meuble vendu ne correspond pas à la description telle qu'elle figurait initialement sur le site. Le meuble n'était pas en bois massif mais en aggloméré plaqué.Peu scrupuleux, le vendeur a modifié la description du produit à postériori. »
Justine from Tikamoon answered :
Hello, Following your request for information by mail we told you that the furniture was composed of teak veneered panels for the structure and doors and that the drawers were in solid teak, this information is also available in the technical information of the product sheet. After contact with our customer service you informed us to have pierced the furniture when you had knowledge of manufacturing information, we then told you that the return to the framework of the guarantee of satisfaction was not possible knowing that the furniture must we to be returned intact. However, we proposed another alternative that you refused. We are completely transparent about the materials used for the manufacture of our furniture and our customer service is available to answer your questions. cordially
Bonjour, Suite à votre demande d'information par mail nous vous avions précisé que le meuble était composé de panneaux plaqués en teck teinté pour la structure et les portes et que les tiroirs étaient quant à eux en teck massif, cette information est également disponible dans les informations techniques de la fiche produit. Après contact avec notre service clients vous nous avez informé avoir percé le meuble alors que vous aviez connaissance des informations de fabrication, nous vous avons alors précisé que le retour dans le cadres de la garantie satisfaction n'était pas possible sachant que le meuble doit nous être retourné intact. Nous avions cependant proposé une autre alternative que vous avez refusé. Nous sommes tout à fait transparent sur les matières utilisées pour la fabrication de nos meubles et notre service clients est disponible pour répondre à vos questions. Cordialement
Comment on the website Tikamoon.com, Automatically translated from French
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