Delivery and returns
The Tikamoon Advantage !
Type of Delivery
• Small Parcels: Delivery by Parcelforce
• Large & Heavy Items: 1-Man delivery to the front door
• 2-Man Delivery into the Room of Choice (up to 1st floor - standard 1 flight of stairs where possible)
The delivery company will contact you to arrange a delivery date. This applies to all items >35kg and for oversized items. Items exceeding 50kg will be delivered by 2 man into the room of your choice, up to the 1st floor. Tikamoon will decide the best way to deliver your order.
We would like to highlight the fact that Tikamoon has absorbed all new import taxes and duties for all our products travelling from the EU to the United Kingdom. We can assure you that the prices shown on our website are final, and there will not be any additional charges at the time of delivery.
Parcels Delivery via GLS & Parcelforce
This service is for smaller home decor, furniture and accessory items
•Delivery within 6 to 10 business days after you have received the Shipment Notification
•You have to sign for your items when they arrive
If nobody is at home to receive the parcel, don't worry.
The delivery man will leave a card. This will give you the phone number of the delivery service to schedule a new delivery. You will find tracking information on the order overview in your customer account.
When you receive your order please VERIFY THE CONDITION OF THE PRODUCTS in front of the delivery person. You can then send the item back free of charge in case it is damaged. Please Note:
• The item(s) will need to be sent back in the original packaging to qualify for a replacement or refund. In case you refuse a delivery, please let us know by email at firstname.lastname@example.org.
• No deliveries to the Channel Islands.
Heavy or Large Items Delivery by 1-Man to the front door or by 2-Man into the Room of Choice (up to 1st floor - 1 flight of stairs)
You will receive a text message, an e-mail or a phone call from the delivery company to confirm the delivery slot in advance. Delivery slots will be made available 8-15 days after the dispatch date. In case the proposed delivery date is not suitable, you may be able to ask the delivery company to deliver another day (Monday to Friday only). For remote areas, delivery slots may be limited to specific weekdays. Tikamoon has no influence on the availability of delivery slots. Please provide a mobile phone number when you enter your contact details as the delivery company will keep you updated by text message. In case you do not have a mobile number, you will receive a call from the delivery company.
• Delivery from Mon-Fri 9:00-17:00 (Delivery on Saturday or Sunday is not available)
• This service is for the delivery of large and heavy furniture only. Tikamoon will decide about 1man or 2man delivery depending on weight.
• Orders by 2 man into room of choice cannot be delivered above the 1st floor, unsless there is a lift available. Up to first floor - standard 1 flight of stairs where possible.
• You need to verify that doors, stairs and lifts are big enough to allow for passage of the delivery before placing your order. Please note that most furniture comes ready assembled in protective packaging. Our customer service can provide information on total dimensions.
• Each item will be delivered in its original packaging and will not be unpacked by the delivery company
Details of delivery costs
Offshore Deliveries :
• Listed delivery charges apply to UK Mainland only.
• We do not deliver to Ireland, Northern Ireland, Channel islands, Isle of Wight, Isle of Man and Isle of Scilly.
• Free returns do not apply to offshore territories.
• Deliveries take 2 weeks longer than UK Mainland delivery times.
When you receive your order please VERIFY THE CONDITION OF THE OUTER PACKAGING in front of the delivery person. You can refuse the item free of charge in case it is damaged or you can state the damage on the delivery form. If you find out later that you are not satisfied with the item, you can return it within 60 days. Please keep the original packaging in case you wish to return the order within the 60 days returns period. In case you refuse a delivery please send an e-mail at email@example.com so that we can contact our carrier and let them know that the item will be returned with the delivery person. If you subsequently decide to return an item, it may take up to 14 days for collection.
• Within 10 days: Item is in stock and will be delivered to UK Mainland addresses within 10 working days. Please allow additional time for offshore orders.
• Within 3 or 6 weeks: On the way to our warehouses and will be delivered to you within 3 or 6 weeks.
• Within 4 months: In production with a delivery time of 3-4 month. To thank you for waiting. Standard delivery costs apply for other geographic areas. Please note, that we cannot give a precise delivery date for items while they are in production.
• Products that are 'out of stock', will be produced in the upcoming months but are not scheduled yet. You can register on the product page to be the first to know when the item becomes available again.
If you order items with different delivery times: The order will be shipped after the arrival of the item with the longest delivery time. Your will receive a single delivery so that you can benefit from the lowest possible shipping costs.
•If you want to receive each item as soon as it is available, you will need to purchase them in separate orders. This does not allow to benefit from discounted shipping costs when you buy multiple items in one order.
• You will receive a 'Shipment Notification' when your order leaves our warehouse. In case of any queries please contact us at: firstname.lastname@example.org
Reschedule your delivery
If you are going on holidays or will be absent for a prolonged period and want to postpone delivery of your items, please contact the customer service team before placing your order.They will help you with your purchase and take the necessary measures to put shipping on hold and schedule delivery on the date of your choice.