TIKAMOON Loyalty Programme Terms and Conditions

1. Purpose of the Loyalty Programme

The Loyalty Programme (hereinafter “the Programme”) is offered by the TICKET FOR THE MOON (“TIKAMOON”) Company, a simplified joint stock company with a share capital of 31,600 euros located at 4 Allée du Progrès - 59320 ENGLOS, registered in the Trade and Companies Register (RCS) of Lille Metropole under number 492 684 279, to its Customers with the aim of rewarding them for their loyalty.


These Terms and Conditions define the terms of participation in the Programme allowing Customers to accumulate points that entitle them to benefits based on both the amount spent on the tikamoon.co.uk website as well as loyalty actions that allow them to earn additional points.

2. Programme Membership

The opening of any Customer account on the tikamoon.co.uk website automatically equates to membership to the Loyalty Programme. This Programme is based on a points system which allows for different rewards Tiers to be reached.


An email address is mandatory for membership to the Programme: this is the member’s Username.


Following membership approval, the Customer is able to access their Customer account and consequently their information, delete it, modify it and access the various Programme functionalities.


The online Loyalty Card is active from its first use. The Card allows members to collect points based on the value of purchases made subject to authentication via their Customer account.


TIKAMOON employees are not eligible for the Programme and they therefore cannot benefit from its advantages.

3. Accumulation of Points

Each Euro spent on TIKAMOON products earns you one loyalty point.


Loyalty points are awarded based on VAT-inclusive product amounts, excluding delivery fees, credits, vouchers and free delivery promotions offered together with their associated benefits.


Points associated with a purchase will be credited to your loyalty account no later than fifteen (15) days after the purchase date, provided that no purchase returns or cancellations have been processed.


Points are neither transferable, nor exchangeable against cash, nor are they transferable to another account.


In addition to purchases that allow you to accumulate points, loyalty actions entitle you to additional points:

  • Sign-up to the Tikamoon newsletter = 15 points
  • Writing a post-purchase review (reviews are collected via email by our “Avis Vérifiés” partner) = 25 points
  • Entering your birthday date on your profile = 15 points
  • Follow on Instagram = 10 points
  • Follow on Facebook = 10 points
  • Purchase of a FSC® product = 25 points
  • PParticipation in one of the Tikamoon “by invitation only” events = 100 points

    • These advantages are intended to evolve. The TIKAMOON Company reserves the right to change these advantages over time, without the formal provision of notice.

    4. Loyalty Programme Tiers

    The Programme is comprised of four Tiers, each one offering exclusive advantages depending on the number of points accumulated:


    These benefits are likely to change and evolve. As a Company, TIKAMOON reserves the right to change these benefits over time, without the formal provision of notice.

    5. Use of the Points and Benefits

    The benefits linked to each Tier are valid on condition that the Customer maintains the set number of points for a particular Tier.


    If the number of points falls below the Tier threshold (for example, due to purchase returns or cancellations), the Customer may be downgraded to the Tier below.


    Accumulated points are valid for 24 months from their date of allocation.


    Two scenarios are to be differentiated:

    (a)Any new Customer that already has a Tikamoon Customer account before the launch of the Loyalty Programme, which is 2 July 2025, can directly access the Tier that equates to the number of points they would have accumulated, based on purchases made over the last twenty-four (24) months. Their status will change according to their purchases and loyalty actions.

    (b)For new Customers:Any new Customer that signs up to the Loyalty Programme from its launch, which is 2 July 2025, can access the Tier that equates to the number of points accumulated, based on their purchases or loyalty actions.


    Levelling up to the higher Tier occurs when the Customer has accumulated sufficient points. They will be able to enjoy the benefits of last Tier reached, for 12 months at least.


    12 months after subscription to the Loyalty Programme or after the date of achieving their current Tier, a calculation of the points accumulated over the last 24 months is done to determine whether the Customer retains their current Tier or downgrades to one of the lower Tiers.

    6. Change and Cancellation of the Programme

  • Change:

    • TIKAMOON reserves the right to change or suspend (temporarily or permanently) the Loyalty Programme at any time, respecting a notice period of thirty (30) days. Changes may concern, without limitation, the terms and conditions of membership, the advantages, rewards as well as the means of accumulation and use of the points.

    In the event of a substantial change, members are informed thereof by email or by any other suitable form of communication.

  • Cancellation:

    • TIKAMOON also reserves the right to cancel the Loyalty Programme, with or without reason, at any time, providing reasonable notice to its members. In the event of cancellation, TIKAMOON shall take the necessary measures to allow members to benefit from the advantages they have accumulated up to the date of cancellation, subject to the terms and conditions stipulated in the Programme.

    The Customer may, at any time, choose to cancel their membership of the Loyalty Programme by notifying TIKAMOON thereof in writing, without this giving rise to any right to any form of compensation whatsoever.

    In the event of termination of the program, all unused rewards and benefits as of the termination date will be automatically canceled, with no possibility of compensation. However, any fraudulent action or non-compliance with the program’s terms may result in the immediate termination of the program or a Customer’s membership without prior notice.

    7. Protection of Personal Data

    As part of membership and management of the Loyalty Programme, TIKAMOON collects and processes the personal information of its Customers, in accordance with the applicable regulations concerning the protection of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 concerning the protection of personal data (GDPR).


  • Data collection intended purpose:

    • The personal data collected as part of our Loyalty Programme are intended for TIKAMOON with the aim of:

    -Management of the membership and use of the Loyalty Programme,

    -Allowing the allocation and management of loyalty points,

    -Communicating about promotional offers and information relating to the Loyalty Programme (subject to the Customer’s prior consent),

    Carrying out statistical analyses and improving the Customer experience.

  • Types of data collected:

    • The types of personal data collected can include, but is not limited to:

    Last name, first name, email address, date of birth,

    Last name, first name, email address, date of birth,

  • Customer rights and consent:

    • When signing up to the Loyalty Programme, the Customer expressly consents to the processing of their personal data for the aforementioned purposes. The Customer may, at any time, withdraw their consent, which shall not affect the legality of transactions effected prior to such withdrawal.

    In addition, the Customer has the following rights concerning their personal data: right of access, rectification, right to be forgotten, right to limit its processing, right to data portability, and the right to object, among others.

    These rights may be exercised by contacting the TIKAMOON DPO at the following address:donnees-personnelles@tikamoon.com

  • Duration of data storage:

    • Customer personal data shall be stored for the entire duration of their participation in the Programme. In the event of a prolonged period of inactivity, the data could be stored for a maximum period of two years from the Customer’s last interaction or activity. Beyond this timeframe, the data shall be deleted or rendered anonymous, except in the event that some legal obligation requires its storage.

  • Data security:

    • TIKAMOON employs suitable technical and organisational measures to guarantee the security and confidentiality of personal data, in order to protect it against any loss, abusive use, non-authorised access, divulgence, alteration or destruction.

    8. Liability

  • TIKAMOON liability:

    • TIKAMOON employs reasonable means to ensure the efficient management of the Loyalty Programme. However, it shall not be held responsible should the Programme become temporarily or permanently unavailable, for the malfunction of IT systems, loss of data, human errors, or any other event that falls beyond its control.

    TIKAMOON shall in no case be held liable for the failure to update information, benefits or rewards, nor for the consequences arising from the Member’s non-use of their loyalty points.

  • Customer liability:

    • The Customer is responsible for the confidentiality of their personal information, in particular their username and password for accessing the Loyalty Programme. In the event of the loss or theft of such information, the Customer must immediately inform TIKAMOON thereof, to ensure the necessary precautions can be taken.

    TIKAMOON may not be held responsible for any consequences related to fraudulent use of the Customer’s account by a third party.

  • Force majeure:

    • TIKAMOON may not be held responsible in the event of a failure to meet its obligations as part of the Loyalty Programme, should such a failure result from an event of force majeure as defined by the legislation in force.

  • Exclusion of liability for the rewards:

    • TIKAMOON may not be held responsible for the unavailability, stock depletion or change in the products and services offered as a reward as part of the Loyalty Programme. The rewards are allocated subject to availability and they may be changed or replaced without the provision of formal prior notice.

    9. Acceptance of the Terms and Conditions

    Membership to the Loyalty Programme implies the full and complete acceptance of these Terms and Conditions on the part of the Customer. By signing up to the Programme, the Customer acknowledges having full knowledge of its conditions for use, following them unreservedly and undertaking to respect them.


    TIKAMOON reserves the right to change these Terms and Conditions at any time. The Customer shall be notified of any change by a suitable means (email, publication on a website, etc.). The continuation of the Loyalty Programme’s use after the entry into force of the new terms and conditions requires tacit acceptance thereof on the part of the Customer.


    Should the Customer not accept the changes made, they may cancel their membership to the Programme through the means provided for in these Terms and Conditions.


    For any questions relating to the Programme, Customers can contact Customer Service contact@tikamoon.com.

    10. Applicable law and disputes

    It is expressly agreed that the applicable law is French Law.


    In the event of a dispute relating to the interpretation, validity or execution of these terms and conditions, the parties shall endeavour to reach an amicable solution.


    Failure to reach agreement shall result in the dispute being referred to the competent courts within the jurisdiction of TIKAMOON’s Head Office, except for an imperative legal provision to the contrary granting the Customer some specific recourse in their capacity as consumer.