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delivery information


The Tikamoon Advantage !

Multi-buy deal = 50% off delivery costs when you buy two or more items...

50% discount applies to the least expensive shipping costs in youy basket. The items with the highest shipping costs will be fully charged.

Type of Delivery

Small Parcels: Delivery by Parcelforce
Large & Heavy Items: 1-Man delivery to the front door or
2-Man Delivery into the Room of Choice

(up to 1st floor - standard 1 flight of stairs where possible) The delivery company will contact you to arrange a delivery date.
This applies to all items >35kg and for oversized items. Items exceeding 50kg will be delivered by 2 man into the room of your choice, up to the 1st floor.
Tikamoon will decide about the best way to deliver your order. Please find further information on each delivery type below:

Parcels Delivery via GLS & Parcelforce

• This service is for smaller home decor, furniture and accessory items
• Delivery within 3 to 8 business days after you have received the Shipment Notification
• You have to sign for your items when they arrive

If nobody is at home to receive the parcel, don't worry.

The delivery man will leave a card. This will give you the phone number of the delivery service to schedule a new delivery. You will find tracking information on the order overview in your customer account.

IMPORTANT:
When you receive your order please VERIFY THE CONDITION OF THE PRODUCTS in front of the delivery person. You can then send the item back free of charge in case it is damaged.

 

Please Note:
• The item(s) will need to be sent back in the original packaging to qualify for a replacement or refund. In case you refuse a delivery, please let us know by email at info@tikamoon.co.uk.
• No deliveries to the Channel Islands.

Heavy or Large Items Delivery by 1-Man to the front door or
by 2-Man into the Room of Choice
(up to 1st floor - 1 flight of stairs)

You will receive a text message, an e-mail or a phone call from the delivery company to confirm the delivery slot in advance. Delivery slots will be made available 5-10 days after the dispatch date. In case the proposed delivery date is not suitable, you may be able to ask the delivery company to deliver another day (Monday to Friday only). For remote areas, delivery slots may be limited to specific weekdays. Tikamoon has no influence on the availability of delivery slots.
Please provide a mobile phone number when you enter your contact details as the delivery company will keep you updated by text message. In case you do not have a mobile number, you will receive a call from the delivery company.

  • Delivery Terms:
  • • Delivery from Mon-Fri 9:00-17:00 (Delivery on Saturday or Sunday is not available)
  • • This service is for the delivery of large and heavy furniture only. Tikamoon will decide about 1man or 2man delivery depending on weight.
  • • Orders by 2 man into room of choice cannot be delivered above the 1st floor, unsless there is a lift available. Up to first floor - standard 1 flight of stairs where possible.
  • • You need to verify that doors, stairs and lifts are big enough to allow for passage of the delivery before placing your order. Please note that most furniture comes ready assembled in protective packaging. Our customer service can provide information on total dimensions.
  • • Each item will be delivered in its original packaging and will not be unpacked by the delivery company
  • • Delivery costs apply to UK-Mainland delivery only. For deliveries to Northern Ireland and Scottish Offshore a surcharge will apply and delivery may take longer. No deliveries to Isle of Man or Channel Islands.
  • • Delivery to Republic of Ireland is possible for small parcels only, please contact us before placing an order. For delivery to any other destination outside of the UK, please also contact our customer service.

IMPORTANT:
When you receive your order please VERIFY THE CONDITION OF THE OUTER PACKAGING in front of the delivery person. You can refuse the item free of charge in case it is damaged or you can state the damage on the delivery form. If you find out later that you are not satisfied with the item, you can return it within 30 days.
Please keep the original packaging in case you wish to return the order within the 30 days returns period.
In case you refuse a delivery please send an e-mail at info@tikamoon.co.uk so that we can contact our carrier and let them know that the item will be returned with the delivery person. If you subsequently decide to return an item, it may take up to 14 days for collection.

Product availability

  • Within 10 days: Item is in stock and will be delivered to you within 10 working days.
  • Within 3 or 6 weeks: On the way to our warehouses and will be delivered to you within 3 or 6 weeks.
  • Within 4 months: In production with a delivery time of 3-4 month. To thank you for waiting, Tikamoon offers free delivery to Mainland Britain (England, Scotland and Wales) for these products. Standard delivery costs apply for other geographic areas. Please note, that we cannot give a precise delivery date for items while they are in production.
  • • Products that are 'out of stock', will be produced in the upcoming months but are not scheduled yet. You can register on the product page to be the first to know when the item becomes available again.

  • If you order items with different delivery times: The order will be shipped after the arrival of the item with the longest delivery time. Your will receive a single delivery so that you can benefit from the lowest possible shipping costs.

  • • If you want to receive each item as soon as it is available, you will need to purchase them in separate orders. This does not allow to benefit from discounted shipping costs when you buy multiple items in one order.
  • • You will receive a 'Shipment Notification' when your order leaves our warehouse.
  • In case of any queries please contact us at: info@tikamoon.co.uk