Customer ratings (10 customers)
Oliver S. from London, UK Mainland, the October 16, 2019
« The no slats for the bed is the biggest downside and inconvenient. We ordered a nice slatted frame to resolve this but the standard slats brings the bed 2-3 inches higher than there you would want the mattress to sit. We have therefore had to build our own frame and add on a board of plywood so the mattress fits into the bed frame like it should in the photos. So if you're not willing to do this I would advise not getting the bed.Bed order took 6 months! Our bed was made to order with a maximum time of 4 months but were not notified of any delays until I chased at the 4 month mark. On delivery of the ned the graftmanship is nice but bed covered is sawdust, not varnished, some dents from shipping and sections on flush like they should be.We would normally request a full refund but because we had the mattress made bespokely and we've waited for it so long we've saved ourselves further issues. »
« The no slats for the bed is the biggest downside and inconvenient. We ordered a nice slatted frame to resolve this but the standard slats brings the bed 2-3 inches higher than there you would want the mattress to sit. We have therefore had to build our own frame and add on a board of plywood so the mattress fits into the bed frame like it should in the photos. So if you're not willing to do this I would advise not getting the bed.Bed order took 6 months! Our bed was made to order with a maximum time of 4 months but were not notified of any delays until I chased at the 4 month mark. On delivery of the ned the graftmanship is nice but bed covered is sawdust, not varnished, some dents from shipping and sections on flush like they should be.We would normally request a full refund but because we had the mattress made bespokely and we've waited for it so long we've saved ourselves further issues. »
Cedric P. from VERDILLY, France, the January 03, 2020
« Very high quality bed due to wood and mounting. »
« Lit d'une très grande qualité de part le bois et le montage. »
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Nathalie G. from BODILIS, France, the March 14, 2016
« Very easy to assemble, good rendering.Dos (not visible) is in plating. »
« Très simple à monter, bon rendu.Dos (non visible) est en plaquage. »
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Patrick D. from BOISSIERE, France, the April 02, 2019
« Nice quality..measurable dimensions for the sommier .... »
« Belle qualité..dimensions aléatoire pour le sommier.... »
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Sandrine V. from ISSY LES MOULINEAUX, France, the October 02, 2017
« Beautifully made bed But not enough margin to put the box spring, only 2 cm on each side and some sommiers (bought at dunupillo) supposed to make 1.60 actually measure 1.58 m so it leaves only 1cm on each side for laying the bed base on the structure! »
« Lit de belle facture Mais pas assez de marge pour poser le sommier , seulement 2 cm de chaque côté et certains sommiers( acheté chez dunupillo )censés faire 1,60 mesurent en fait 1,58 m donc ça ne laisse que 1cm de chaque côté pour la pose du sommier sur la structure ! »
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Frédéric A. from Oraison, France, the July 15, 2016
« bad finishes »
« mauvaise finitions »
Paul from Tikamoon answered :
Hello, We apologize for the inconvenience and we invite you to get closer to our customer service if needed.
Bonjour, Nous nous excusons pour le désagrément et nous vous invitons à vous rapprocher de notre service client si besoin.
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Jean-bernard C. from Saint André de corcy, France, the February 28, 2017
« see general information that includes but remarks on the product »
« voir information générale qui reprend mais remarques sur le produit »
Maxence from Tikamoon answered :
Hello Thank you for your return. You report in the shop notice a packaging problem on this product. I am pleased to inform you that the concern has been raised to the quality team and that the improvement of the packaging is finalized. Our customer service remains at your disposal.
Bonjour
Merci pour votre retour. Vous signalez dans l'avis boutique un problème d'emballage sur ce produit. J'ai le plaisir de vous informer que le souci a bien été remonté à l'équipe qualité et que l'amélioration de l'emballage est finalisée.
Notre service client reste à votre écoute.
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