Customer ratings (95 customers)
Jo I from Cranham, UK Mainland, the July 07, 2020
« Great quality »
« Great quality »
Stefania V from Bristol, UK Mainland, the June 15, 2020
« Really good quality »
« Really good quality »
Sarah H from Nottingham, UK Mainland, the March 24, 2020
« Great quality and easy assemble.. »
« Great quality and easy assemble.. »
Becky R. from Sheffield, UK Mainland, the January 23, 2020
« A beautiful, natural piece of furniture, well made & easy to put together. i'm so so happy with it, just as i'd imagined! »
« A beautiful, natural piece of furniture, well made & easy to put together. I'm so so happy with it, just as I'd imagined! »
Jane A from , , the September 14, 2019
« I love the look of this bed and i'm very pleased with it. customer service advised me that both a double mattress and a king sized mattress is suitable for this bed frame. however, i don't quite agree. i believe that it is more suited to a king sized mattress as a double mattress leaves too much space round the frame. »
« I love the look of this bed and I'm very pleased with it. Customer Service advised me that both a double mattress and a king sized mattress is suitable for this bed frame. However, I don't quite agree. I believe that it is more suited to a king sized mattress as a double mattress leaves too much space round the frame. »
Jane A. from Weymouth, UK Mainland, the September 14, 2019
« I love the look of this bed and i'm very pleased with it. customer service advised me that both a double mattress and a king sized mattress is suitable for this bed frame. however, i don't quite agree. i believe that it is more suited to a king sized mattress as a double mattress leaves too much space round the frame. »
« I love the look of this bed and I'm very pleased with it. Customer Service advised me that both a double mattress and a king sized mattress is suitable for this bed frame. However, I don't quite agree. I believe that it is more suited to a king sized mattress as a double mattress leaves too much space round the frame. »
Carla H. from Stoke-on-trent, UK Mainland, the May 18, 2019
« Brilliant for our loft bedroom because of the low design. easy assembly but will be unable to assemble due to the wooden chop stick like fixtures being stuck once assembled but the bed will be staying in the loft. »
« Brilliant for our loft bedroom because of the low design. Easy assembly but will be unable to assemble due to the wooden chop stick like fixtures being stuck once assembled but the bed will be staying in the loft. »
Carla H from , , the May 18, 2019
« Brilliant for our loft bedroom because of the low design. easy assembly but will be unable to assemble due to the wooden chop stick like fixtures being stuck once assembled but the bed will be staying in the loft. »
« Brilliant for our loft bedroom because of the low design. Easy assembly but will be unable to assemble due to the wooden chop stick like fixtures being stuck once assembled but the bed will be staying in the loft. »
Laurence A from , , the May 03, 2018
« Slotted together perfectly - no hardware required and very sturdy! »
« Slotted together perfectly - no hardware required and very sturdy! »
Laurence A. from Brighton, UK Mainland, the May 03, 2018
« Slotted together perfectly - no hardware required and very sturdy! »
« Slotted together perfectly - no hardware required and very sturdy! »
Anna I from , , the August 09, 2016
« The bedroom is gorgeous »
« the bedroom is gorgeous »
Anna I. from Guildford, UK Mainland, the August 09, 2016
« The bedroom is gorgeous »
« the bedroom is gorgeous »
Sonia G from Barnet, UK Mainland, the June 19, 2020
« The product came on time as expected. easy to assemble. however the pieces were absolutely filthy, i don?t know where the product was stored prior to delivery but it was full of cobwebs and dead spiders (couple of live ones too). really put us off to the point we were thinking of returning the product. ultimately we decided it keep it and my son does like it. »
« The product came on time as expected. Easy to assemble. However the pieces were absolutely filthy, I don?t know where the product was stored prior to delivery but it was full of cobwebs and dead spiders (couple of live ones too). Really put us off to the point we were thinking of returning the product. Ultimately we decided it keep it and my son does like it. »
Hamish P from , , the March 09, 2019
« The bed was bought for the spare room. the low style makes it appear to take up less space. »
« The bed was bought for the spare room. The low style makes it appear to take up less space. »
Hamish P. from London, UK Mainland, the March 09, 2019
« The bed was bought for the spare room. the low style makes it appear to take up less space. »
« The bed was bought for the spare room. The low style makes it appear to take up less space. »
Zoja K from Haywards Heath, UK Mainland, the June 30, 2020
« How can you sell this product ? you should try it out first yourself . i dont believe anyone could be vomfortable on this , i had new 26cm mattress and sleeping on the floor is so much more comfortable. the slats are so wide apart that ot would damage the matress in a while too . common you can do better than this . shame as i really loved the idea and look of this . »
« How Can you sell This product ? You should try it out first yourself . I dont believe anyone could be vomfortable on This , i had new 26cm mattress and sleeping on the floor is so much more comfortable. The slats are so wide apart that ot would damage the matress in a while too . Common you Can do better than This . Shame as i really loved the idea and look of This . »
Julie from Tikamoon answered :
Thank you for your product review. We are sorry to hear you felt the bed was uncomfortable. We will re-assess the design and perform tests to see if improvements can be made. According to our records you have returned the bed for a full refund.
Thank you for your product review. We are sorry to hear you felt the bed was uncomfortable. We will re-assess the design and perform tests to see if improvements can be made. According to our records you have returned the bed for a full refund.
Edxige A from Grenoble, France, the July 20, 2020
« Gorgeous bed perfectly matches the delighted description of my purchase »
« Lit magnifique correspond parfaitement à la description ravie de mon achat »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Jessye P from Plaisir, France, the June 30, 2020
« Very comfortable bed, good quality. compliant with photos »
« Lit très confortable, bonne qualité. Conforme aux photos »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Anja A. from Berlin, Deutschland, the May 03, 2020
« Appearance and quality is perfect. »
« Aussehen und Qualität ist perfekt. »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Daniela B from Villeneuve La Garenne, France, the April 21, 2020
« Compliant, easy to assemble. we added a box spring, the slats being quite spaced »
« Conforme, facile à monter. On a ajouté un sommier, les lattes étant assez espacées »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Fanny T. from Saint Deliu D'avall, France, the February 16, 2020
« The product is of excellent quality and conforms to the photo of presentation on the site »
« le produit est d'excellente qualité et conforme à la photo de présentation sur le site »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Gen T. from Puy Guillaume, France, the January 30, 2020
« Beautiful appearance corresponds to the photo »
« bel aspect correspond à la photo »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Silke W. from Potsdam, Deutschland, the December 16, 2019
« Our son has chosen the bed, unfortunately it is so great that he is now using it as a sleeping and working area, schoolwork is done in it loves it - we can unconditionally recommend this great part - great workmanship, high quality, looks chic »
« unser Sohn hat sich das Bett ausgesuchtleider ist es so toll, dass er es jetzt als Schlaf-und Arbeitswiese benutzt, Schulaufgaben werden darin gemachter liebt es - wir können es bedingungslos weiter empfehlentolles Teil - super Verarbeitung, hochwertig, sieht chic aus »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Ulrike U. from Kundl, Austria, the December 03, 2019
« The joining of the furniture parts is. very uncomplicated. the bed is really stylish and fits perfectly into the bedroom. the material of the product is extremely stable, and an additional slatted frame in my opinion not necessary. the delivery came quickly. we are very satisfied with the quality of the product and would shop here anytime! »
« Das Zusammenfügen der Möbelteile ist. sehr unkompliziert.Das Bett ist echt stilvoll und passt wunderbar ins Schlafzimmer hinein. Das Material des Produktes ist äußerst stabil, und ein zusätzlicher Lattenrost meiner Meinung nach nicht notwendig. Die Lieferung kam auch zügig. Wir sind sehr zufrieden mit der Qualität des Produktes und würden jeder Zeit wieder hier einkaufen! »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Jaroslaw K. from Hamburg, Deutschland, the September 22, 2019
« Super exotic. i personally like it a lot. super quality easy assembly. everything great. »
« Super exotisch. Mir persönlich gefällt es sehr. Super Qualität problemlose montage. Alles super. »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Manal W. from Lörrach, Deutschland, the September 08, 2019
« Super nice bed, mega comfortable and really easy to put together. you can build it up in 10-15 minutes without help. would buy it again immediately. »
« Super schönes Bett, es ist Mega bequem und richtig einfach zusammen. Man kann es innerhalb von 10-15 Minuten ohne Hilfe aufbauen. Würde es sofort wieder kaufen. »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Sandra D. from Möckern, Deutschland, the August 13, 2019
« Looks very extravagant and great! the plug-in system is amazing and can be assembled without a single screw. as a couple, it sleeps great - it's wide enough. »
« Sieht sehr extravagant und toll aus! Das Stecksystem ist erstaunlich und kommt beim Aufbau ohne eine einzige Schraube aus. Zu zweit schläft es sich super - es ist breit genug. »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Sandra A. from Linz, Austria, the August 07, 2019
« Wünderschön, easy to build and without additional screws or the same perfect for nature-conscious »
« Wünderschön, leicht aufzubauen und ohne zusätzliche Schrauben oder der gleichen Perfekt für naturbewusste »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Alex C. from Wien, Austria, the August 02, 2019
« The bed is just great for sleeping and was super easy to assemble. you do not need any tools at all and the introductions are great! i am already sleeping in the bed for 3 weeks and can not complain at all. since the transport of the better took a bit longer than promised, the shipping costs were refunded. so i can only recommend this bed and tikamoon ... super ware and great customer service! »
« Das Bett ist einfach sehr gut zum schlafen und war super easy zu montieren. Man braucht uberhaupt keine Tools und die Einleitungen sind top! Ich schlafe schon in dem Bett seit 3 Wochen und kann mich uberhaupt nicht beschweren. Da der Transport des Better ein bisschen langer gedauert als versprochen, wurden mir die Versandkosten zuruckerstattet. Ich kann also dieses Bett und Tikamoon nur weiterempfehlen...Super Ware und super Kundenservice!!!! »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Sandrine R. from Chaumont, France, the July 23, 2019
« Excellent product that meets my expectations. »
« Excellent produit conforme à mes attentes. »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Sandrine R from , , the July 23, 2019
« Excellent product that meets my expectations. »
« Excellent produit conforme à mes attentes. »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Jérémy K. from Saint-julien En Genevois, France, the May 28, 2019
« Superb comfortable and spacious bed with a relaxing and relaxing look !! really great thank you very much tikamoon »
« Superbe lit confortable et spacieux avec un look reposant et relaxant !!Vraiment génial Merci beaucoup Tikamoon »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Jérémy K from , , the May 28, 2019
« Superb comfortable and spacious bed with a restful and relaxing look !! really great thank you very much tikamoon »
« Superbe lit confortable et spacieux avec un look reposant et relaxant !!Vraiment génial Merci beaucoup Tikamoon »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Jeremy B. from Dottignies, Belgium, the October 20, 2018
« The bed perfectly matches our expectations and description. the assembly can be done alone in less than 5min.since the bamboo mattress are more spaced than traditional slats, it is however necessary to provide a sommier insulator under the mattress (do not skin the atmosphere of the product with a white this bed is very nice and gives a perfect atmosphere in a bedroom. having a low bed is absolutely not binding for the back, at least on our side :) »
« Le lit correspond parfaitement à nos attentes et à la description. Le montage peut s'effectuer seul en moins de 5min.Puisque les bambous du sommier sont plus espacés que des lattes traditionnelles, il est toutefois nécessaire de prévoir un isolateur de sommier sous le matelas (ne pas écorcher l'atmosphère du produit avec une blanche de bois).Ce lit est très agréable et donne une parfaite ambiance dans une chambre à coucher. Le fait d'avoir un lit bas n'est absolument pas contraignant pour le dos, en tout cas de notre côté :) »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Dieter L. from Wismar, Deutschland, the September 22, 2018
« Individually. naturally. easy to build. »
« Individuell. Natürlich. Leicht aufbaubar. »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Valérie M. from Saint André De Cubzac, France, the March 01, 2018
« No surprise and comfortable »
« pas de surprise et confortable »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Lisa K. from Wilsdurff, Deutschland, the February 06, 2018
« Fast construction and nice design. just to fall in love :) »
« Schneller Aufbau und schönes Design. Einfach zum verlieben :) »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Cedric N. from Paris, France, the January 26, 2018
« Very simple to assemble, even alone, following well the instructions and respecting the small labels! very beautiful product, original and authentic! »
« Très simple à monter,même seul,en suivant bien les intructions et en respectant les petites étiquettes!Très beau produit,original et authentique! »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
stefano o from , , the October 10, 2017
« Excellent product, assistance beyond all expectations, great professionalism »
« Prodotto ottimo, assistenza oltre ogni aspettativa, grande professionalit »
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Stefano O. from Due Carrare (padova), Italy, the October 10, 2017
« Excellent product, assistance beyond all expectations, great professionalism »
« Prodotto ottimo, assistenza oltre ogni aspettativa, grande professionalit »
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Katrin B. from Brotterode-trusetal, Deutschland, the October 03, 2017
« Great bed. super lightweight construction. i'm very satisfied. »
« Tolles Bett. Super leichter Aufbau. Ich bin sehr zufrieden. »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Vincent L. from Béville Le Comte, France, the August 22, 2017
« Bamboo of good quality. when i got it up, could i say more? »
« Bambou de bonne qualité. Quand je l'aurai monté, je pourrais en dire plus ? »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Diego S. from Bolgare, Italy, the March 15, 2017
« The bed is really beautiful and original, i use it in an attic as a guest bed and it has been a great success. i can not say too much about the comfort that it can have for frequent everyday use by not having any staves or network. however i am satisfied »
« Il letto è veramente bello e originale, lo utilizzo in una mansarda come letto degli ospiti e ha avuto un grande successo. Non posso sbilanciarmi sulla comodità che può avere per un uso frequente di tutti i giorni non avendo ne doghe ne rete. Comunque sono soddisfatto »
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
diego s from , , the March 15, 2017
« The bed is really beautiful and original, i use it in an attic as a guest bed and it has had great success. i cannot unbalance myself on the comfort it can have for frequent everyday use without having staves or a net. however i am satisfied »
« Il letto è veramente bello e originale, lo utilizzo in una mansarda come letto degli ospiti e ha avuto un grande successo. Non posso sbilanciarmi sulla comodità che può avere per un uso frequente di tutti i giorni non avendo ne doghe ne rete. Comunque sono soddisfatto »
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Patrick M. from Marseille, France, the March 14, 2017
« Very nice, i am satisfied with this product. »
« Très joli, je suis satisfait de ce produit. »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Nathalie E. from Villenave D'ornon, France, the July 21, 2016
« Fast delivery, easy assembly, very good. »
« livraison rapide, montage facile, très bien. »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Lorenza C from , , the July 10, 2016
« Very nice, comfortable and of good quality .. very easy to assemble. i recommend it! »
« Molto bello, comodo e di buona qualità.. Facilissimo da montare.Lo consiglio! »
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Lorenza C. from Santo Stefano Belbo, Italy, the July 10, 2016
« Very nice, comfortable and of good quality .. very easy to assemble. i recommend it! »
« Molto bello, comodo e di buona qualità.. Facilissimo da montare.Lo consiglio! »
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Michel P. from Macheren, France, the June 02, 2016
« Product according to our expectations. delivery nickel. i highly recommend. »
« Produit conforme à nos attentes. Livraison nickel. Je recommande vivement. »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Christelle H. from Chamigny, France, the October 08, 2015
« Excellent. disign and very good quality! »
« Excellent. Disign et très bonne qualité! »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Patrick D from Verdun, France, the April 13, 2020
« Product corresponding to the presentation. however, you must be very careful when you lie down on the bed and do not go too quickly. »
« Produit correspondant à la présentation. Il faut néanmoins faire très attention en s'allongeant sur le lit et ne pas y aller trop précipitemment. »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Favazza S. from Roma, Italy, the October 15, 2019
« Good. however, the wooden nails do not facilitate disassembly of the bed. »
« Buono. I chiodi in legno però non facilitano lo smontaggio del letto. »
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Favazza S from , , the October 15, 2019
« Good. the wooden nails, however, do not facilitate the disassembly of the bed. »
« Buono. I chiodi in legno però non facilitano lo smontaggio del letto. »
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Sascha L. from Unna, Deutschland, the February 19, 2019
« A very nice bed - unfortunately, the bast connector cracked in some places and you should still insert a normal slatted. otherwise super. »
« Ein sehr schönes Bett - leider sind die Bastverbinder an einigen Stellen rissig und man sollte doch noch ein normales Lattenrost einlegen.Ansonsten super. »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Joffrey S. from Saint André Lez Lille, France, the November 01, 2018
« Complies with the descriptions and illustrations but lack of finishing on the systems of "blocking" (rods not practical to fix the slats between them) »
« Conforme aux descriptions et illustrations mais manque de finition sur les systèmes de "blocage" (tiges peu pratiques pour fixer les lattes entre elles) »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Cornelia W. from Buchholz, Deutschland, the July 19, 2018
« Nice bed. the bamboo wood looks noble and has a good quality. *** »
« Schickes Bett. Das Bambusholz wirkt edel und hat eine gute Qualität. *** »
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Stephanie M. from Marseille, France, the February 21, 2018
« I love my new bed, very large perfect for 2 people more and more beautiful.i recommend it. »
« J'adore mon nouveau lit ,très grand parfait pour 2 pers de plus il et magnifique.je le recommande. »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Ingrid M. from Toulouse, France, the August 19, 2017
« The little sticks it's not very clear how the poses .... »
« Les petits bâtons c'est pas très clair comment les posés.... »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Pierre-thomas A. from Aix En Provence, France, the March 16, 2017
« Same as earlier, not removable »
« pareil que tout a l'heure, non démontable »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Anna lisa T. from Villadeati, Italy, the February 26, 2016
« Good product and a good price. thank you »
« BUON PRODOTTO e ad un BUON PREZZO. GRAZIE »
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Anna Lisa T from , , the February 26, 2016
« Good product and at a good price. thanks »
« BUON PRODOTTO e ad un BUON PREZZO. GRAZIE »
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Annick M. from Carspach, France, the February 14, 2016
« Beautiful article according to the description »
« bel article conforme a la description »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Frédéric T. from Villeurbanne, France, the June 26, 2015
« The bed is very beautiful, original.the assembly is difficult because the bamboo does not embed it always.nous are satisfied.il should propose a version in 140. »
« Le lit est très beau, original.Le montage est délicat car les bambous ne l'encastrent pas toujours.Nous en sommes satisfait.Il conviendrait de proposer une version en 140. »
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Michael L. from Neuötting, Deutschland, the December 14, 2019
« Bed ok, but delivered with living spiders and corresponding nets in the bamboo parts. »
« Bett ok, allerdings mit lebenden Spinnen und entsprechenden Netzen in den Bambusteilen angeliefert. »
Qualitätsmanagement from Tikamoon answered :
Thank you for the very important message. Of course, this should not be the case and we apologize for this to you. We immediately informed the colleagues of the quality management team!
Vielen Dank für die, für uns sehr wichtige Mitteilung. Das darf selbstverständlich keineswegs so nicht sein und wir entschuldigen uns hiefür ausdrücklich bei Ihnen. Wir haben die Kollegen des Qualitätsmanagement Teams sofort informiert!
Comment on the website Tikamoon.de, Automatically translated from German
> See the original reviewSee the translated review
Giulia M from , , the January 10, 2017
« Good product »
« Prodotto buono »
Julie from Tikamoon answered :
We are glad you are satisfied with the product. Don't hesitate to contact our customer service if you need further support.
Ci fa piacere lei sia soddisfatta del prodotto. Non esiti a contattare il nostro servizio clienti se le necessitasse ulteriore supporto.
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Giulia M. from Santa Marinella, Italy, the January 10, 2017
« Good product »
« Prodotto buono »
Julie from Tikamoon answered :
We are glad you are satisfied with the product. Do not hesitate to contact our customer service if you need further support.
Ci fa piacere lei sia soddisfatta del prodotto. Non esiti a contattare il nostro servizio clienti se le necessitasse ulteriore supporto.
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Chloé B from Paris, France, the July 14, 2020
« Bed never arrived »
« Lit jamais arrivé »
Julie from Tikamoon answered :
Hello, We thank you for taking the time to leave us a review and are sincerely sorry for these delivery incidents. You have contacted our customer service so that it takes over with the carrier, however the latter has told him not to trace your package. Our customer service has therefore offered you the reshipment of the item within 4 months, it being in the process of being manufactured, as well as compensation or full refund of your order. Sincerely, Julie Tikamoon
Bonjour, Nous vous remercions d'avoir pris le temps de nous laisser un avis et sommes sincèrement navrés pour ces incidents de livraison. Vous avez pris contact avec notre service client afin que celui-ci prenne le relais avec le transporteur, toutefois ce dernier lui a indiqué ne plus retracer votre colis. Notre service clients vous a donc proposé la réexpédition de l'article sous 4 mois, celui-ci étant en cours de fabrication, ainsi qu'un dédommagement ou le remboursement intégral de votre commande. Cordialement, Julie Tikamoon
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Amal L. from Faucon De Barcelonette, France, the January 13, 2020
« Unsatisfactory »
« Insatisfaisant »
Julie from Tikamoon answered :
Hello, We are sorry that the bed does not meet your expectations. We have set up the free return within 30 days so that we do not have to keep an item that does not meet your expectations. Do not hesitate to contact our customer service on 0 805 69 69 02 (free call), who will be able to provide you with information on our return methods. Regards,
Bonjour,
Nous sommes navrés que le lit ne corresponde pas à vos attentes. Nous avons mis en place le retour gratuit sous 30 jours afin que nous ne soyez pas contraint de conserver un article qui ne conviendrait pas à vos attentes. N'hésitez pas à prendre contact avec notre service clients au 0 805 69 69 02 (appel gratuit), celui-ci pourra vous renseigner sur nos modalités de retour. Cordialement,
Comment on the website Tikamoon.com, Automatically translated from French
> See the original reviewSee the translated review
Kira V. from Milano, Italy, the October 18, 2019
« The bamboo futon bed is completely uncomfortable. »
« il letto futon in bambù è completamente scomodo. »
Julie from Tikamoon answered :
With the suitable mattress this bed is normally usable. If you wish, our customer service will gladly take care of your report to organize an article exchange or return with a refund.
Con il materasso adatto questo letto é normalmente utilizzabile. Se lo desidera Il nostro servizio clienti si occupa comunque volentieri della sua segnalazione per organizzare un cambio articolo oppure il reso con rimborso.
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Kira V from , , the October 18, 2019
« The bamboo futon bed is completely uncomfortable. »
« il letto futon in bambù è completamente scomodo. »
Julie from Tikamoon answered :
With the suitable mattress this bed is normally usable. If you wish, our customer service will gladly take care of your report to organize an article exchange or return with refund.
Con il materasso adatto questo letto é normalmente utilizzabile. Se lo desidera Il nostro servizio clienti si occupa comunque volentieri della sua segnalazione per organizzare un cambio articolo oppure il reso con rimborso.
Comment on the website Tikamoon.it, Automatically translated from Italian
> See the original reviewSee the translated review
Jose antonio M. from La Manga Del Mar Menor, Spain, the September 18, 2019
« It's been more than a month since i bought a bed and i'm still waiting for delivery. »
« Ha pasado más de un mes desde que compré una cama y aún estoy esperando la entrega. »
Julie from Tikamoon answered :
Thank you very much for your comment. We deeply regret that you have not yet received your order. According to the information we have in our system, the transport company contacted you to set a delivery day but could not be delivered since the place of delivery was still under construction. They agreed to contact you between the week of 12 and this week to set a delivery day with you. We will tell the transport company to contact you as soon as possible to set a delivery day with you as soon as possible. We remind you that our customer service department is at your disposal to solve problems of this type. Thank you. Greetings
Muchas gracias por su comentario. Lamentamos profundamente que no haya recibido aún su pedido. Según la información que tenemos en nuestro sistema, la empresa de transportes le contactó para fijar un día de entrega pero no se pudo entregar ya que el lugar de entrega estaba todavía en obras. Quedaron en contactarle entre la semana del 12 y esta semana para fijar con usted un día de entrega. Vamos a indicar a la empresa de transportes que le conacte cuanto antes para fijar con usted un día de entrega lo antes posible. Le recordamos que nuestro departamento de atención al cliente está a su entera disposición para resolver problemas de este tipo. Muchas gracias. Un saludo
Comment on the website Tikamoon.es, Automatically translated from Spanish
> See the original reviewSee the translated review
Jose Antonio M from , , the September 18, 2019
« It's been over a month since i bought a bed and i'm still waiting for delivery. »
« Ha pasado más de un mes desde que compré una cama y aún estoy esperando la entrega. »
Julie from Tikamoon answered :
Thank you very much for your comment. We deeply regret that you have not yet received your order. According to the information we have in our system, the transport company contacted him to set a delivery day, but it could not be delivered since the delivery site was still under construction. They agreed to contact you between the week of the 12th and this week to set a delivery day with you. We will tell the transport company to connect you as soon as possible to set a delivery day with you as soon as possible. We remind you that our customer service department is at your entire disposal to solve problems of this type. Thank you. a greeting
Muchas gracias por su comentario. Lamentamos profundamente que no haya recibido aún su pedido. Según la información que tenemos en nuestro sistema, la empresa de transportes le contactó para fijar un día de entrega pero no se pudo entregar ya que el lugar de entrega estaba todavía en obras. Quedaron en contactarle entre la semana del 12 y esta semana para fijar con usted un día de entrega. Vamos a indicar a la empresa de transportes que le conacte cuanto antes para fijar con usted un día de entrega lo antes posible. Le recordamos que nuestro departamento de atención al cliente está a su entera disposición para resolver problemas de este tipo. Muchas gracias. Un saludo
Comment on the website Tikamoon.es, Automatically translated from Spanish
> See the original reviewSee the translated review
