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3.5 /5

Average rating out of 2 reviews

Beautiful piece of furniture, imperfect finishes in several places (a few small cracks), but the wood is good overall. After long discussions with customer service, they offered me solutions (I took photos/videos when unpacking the furniture).

ELENA S

PANTIN, France

On the 21 Jan 2025

Furniture arrived with a broken interior shelf. Problem resolved by a customer service department that was understaffed and therefore very improvable. That said, compensation was offered to us and we accepted it. Problems can happen, but the customer should not contact customer service again to get a response. Answer the phone and don't take 2 weeks to resolve and satisfy a legitimately dissatisfied customer. Disappointed by Tikamoon's responsiveness but satisfied with the product and the compensation offered.

EMMANUEL R

NERAC, France

On the 30 Apr 2025

tikamoon answered :

Hello, I apologize for this quality of service, I confirm that this is not what we want to offer our customers. Solutions are being put in place to return to a normal situation and a service that meets the expectations of our customers, as quickly as possible. We will do better next time, I hope you will be able to see this by renewing your trust in us. We would be happy to offer you a discount to apologize for the inconvenience caused to your future order. Kind regards, Chloé Tikamoon