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Guarantees


   

FREE RETURNS WITHIN 30 DAYS

We take customer satisfaction seriously

We want you to be pleased with your purchase, so all our products are offered on a 30-day money back guarantee. If the product does not meet your expectations just contact us within 30 days from delivery. We will organise a free return and you will receive a full refund of your payment. Please use the original packaging for the return shipment. For conditions and more information please see our returns policy.

   

DISPATCH IN LESS THEN 48H

We will refund delivery costs if shipping is delayed

We understand that you want to receive your purchases as soon as possible. Therefore, all items marked as "Delivery within 10 days" are dispatched within 48 hours of payment. If we do not meet this target we will refund the delivery costs. Please note that this guarantee counts working days only.

  • Conditions:
  • • Valid for items marked as "Available - Delivery within 10 days"
  • • For orders made on working days between Monday 9:00am and Friday 1:00pm. Orders made between Friday 1:00pm and Monday 9:00am are considered to be placed on Monday 9:00am morning and the 48h / 10 working days stretch from that Monday onwards
  • • Orders placed on public holidays are considered to be placed the next business day
  • • Not applicable for orders consisting of items with different delivery times
  • Settlement of payments:
  • • Credit/debit card payments are considered to be immediately settled
  • • PayPal payments are settled after we have received confirmation from PayPal (Europe) S.à.r.l
  • • Payments via bank transfer are settled after they are seen to have been credited to the Tikamoon account
   

READY ASSEMBLED

No hassle with D.I.Y assembly and missing parts.

  • Information :
  • • The majority of our furniture comes ready-assembled (except for tables and beds)
  • • Some items have handles and legs that need to be screwed or attached in place.
   

MONEY BACK GUARANTEE

If you find a lower price elsewhere for any of our product(s) we will match it

  • If you find a lower price on your purchased product within 7 days of your order, we will refund the price difference
  • Simply save the web page URL or send us a screenshot by email to prove the price of the qualifying product(s)
  • Conditions for the Money Back Guarantee:
  • • Same product, dimensions, material, colour and shape
  • • Unused and instantly available products sold by a professional retailer on a UK based website
  • • Price in the same currency and for delivery in the UK
  • • Does not apply for online auctions and marketplace vendors