Our Guarantees Tikamoon are committed to you
Purchasing an item of furniture is a big deal. We are not simply the supplier, but the designers and manufactures as well. We offer you a sustainable and quality product. Our word is genuine and we keep our promises ... it's for these reasons we offer you the following guarantees.
5 Year Quality Guarantee
Our furniture is handmade by our crafts people who have a passion for wood and take pride in their work, by providing quality products. Should a problem occur, despite the care taken, our furniture has a 5 year warranty.
Exclusive Tikamoon Warranty
Our products, like our customers, are unique. Conceived, designed and created by our enthusiastic team, Tikamoon furniture is created exclusively for you, and only available through us. Discover furniture that not everyone has…
Excellence Guarantee: Solid Wood Furniture
Our furniture is produced from a noble material, solid wood. Supplied following strict specifications with a responsibility to the environment and ethical actions. Check out our sustainable development policy.
Free returns within 60 days (only available for the UK Mainland)
Having doubts is normal, it's a part of life. At Tikamoon we respect your decisions. The chosen furniture is perfect online, but will it match my decor at home? Will it fit together with my furniture? What if my partner does not like it....and if I change my mind?
Announcement: 30 days free return now extended to 60 days, from 20 March 2020! If you are satisfied, perfect, we are happy you like it! On the otherhand, if you wish to return it within 60 days, then please contact us. We will collect the furniture and refund your payment in full. Tikamoon accepts all costs.
Delivery Guarantee: We ship your order in less than 48h*
We understand you wish to receive your purchase as soon as possible. Therefore, all items marked as "Delivery within 10 days" are dispatched within 48 hours of payment. If we do not meet this target, we will refund the delivery cost. Please note that this guarantee is based on working days only.
Easy payment and money back guarantee
We endeavour to make your life easier, by offering payment without additional charges. All of our payment methods can be found on our website. As part of our money back guarantee, you will receive your refund via the original payment method.
*Conditions: Valid for items marked as "Available - Delivery within 10 days" For orders made on working days between Monday 9:00am and Friday 1:00pm. Orders made between Friday 1:00pm and Monday 9:00am are considered to be placed on Monday morning (9:00am) and the 48h / 10 working days calculate from that Monday onwards Orders placed on public holidays are considered to be placed the next business day Not applicable for orders consisting of items with different delivery times Settlement of payments: Credit/debit card payments are considered to be immediately settled PayPal payments are settled after we have received confirmation from PayPal (Europe) S.à.r.l Payments via bank transfer are settled after verification they have been credited to the Tikamoon account.